Privacy Policy Last Updated: 09/06/2025

Effective Date: 10/06/2025

At Forgeliv, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our software and related services (collectively, the “Services” ). By using our Services, you agree to the terms of this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not use our Services.

1. Information We Collect

We may collect the following types of information when you interact with Forgeliv:

A. Personal Information

  • Name, email address, phone number, company name.
  • Billing information (processed via third-party payment providers).
  • User credentials (for account access and management).

B. Usage & Technical Data

  • Browser type, operating system, device information.
  • IP address, access times, referring URLs.
  • Pages viewed, features used, and actions taken within the platform.

C. Document Metadata

  • File names, document types, project names.
  • AI-generated data and refined user queries.

❗ We do not access the contents of your documents for purposes unrelated to service functionality.

2. How We Use Your Information

We use the collected data for the following purposes:

  • To provide and maintain the Services.
  • To personalize your user experience.
  • To enhance system security and detect fraud.
  • To respond to your inquiries and support requests.
  • To send administrative communications.
  • To analyze platform performance and improve features.

3. Sharing of Information

We do not sell, rent, or trade your personal data. However, we may share information in the following circumstances:

  • Service Providers: Trusted third parties that support hosting, payment processing, analytics, and customer support.
  • Legal Obligations : If required by law or in response to valid legal requests (e.g., court orders).
  • Business Transfers: In case of a merger, acquisition, or sale of assets.

4. Data Retention & Deletion

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. You may request deletion of your account or data at any time by emailing us at support@forgeliv.com.

5. Security

We implement appropriate technical and organizational measures to protect your data, including:

  • End-to-end encryption (where applicable).
  • Role-based access controls.
  • Firewalls and rate-limiting.
  • Regular audits and compliance checks.

However, no system is 100% secure, and we cannot guarantee absolute protection of your data.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access your data
  • Request correction or deletion
  • Object to or restrict processing
  • Data portability

    • To exercise your rights, please contact support@forgeliv.com.

7. Cookies & Tracking

We may use cookies and similar tracking technologies to enhance your experience. You can manage cookie preferences in your browser settings.

8. Third-Party Services

Our Services may contain links to third-party sites or tools. We are not responsible for the privacy practices or content of such third parties.

9. Children’s Privacy

Forgeliv is a B2B product and is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated via email or app notification.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, contact:

Email: support@forgeliv.com

Company Name: Forgeliv LLP