Refund Policy

At Forgeliv, we are committed to delivering high-quality AI-driven solutions for professionals and enterprises. We understand that every business has unique needs, which is why we offer a 7-day refund window to ensure your satisfaction.

Eligibility for Refund

Customers are eligible for a full refund if the following conditions are met:

• Request is submitted within 7 days of the original purchase date.
• The user has not exceeded normal usage limits (as defined in our fair use policy).
• The refund request includes a valid and constructive reason, which helps us improve the product.
• The product/service has not been misused, abused, or exploited for commercial gain or competitive analysis.
• The refund is applicable only for the first-time purchase of any paid plan (renewals are not refundable).

Non-Refundable Situations

Refunds will not be issued if:

• The request is made after 7 calendar days from the purchase.
• You have used the platform extensively (e.g., generated several reports, uploaded numerous PDFs).
• The service was used for purposes outside of its intended business scope.
• The reason for refund is not related to functionality or performance of the product.
• You signed up for a custom enterprise plan or offline deal with a separate agreement.

How to Request a Refund

If you are eligible, please follow the steps below:

• Email our support team at support@forgeliv.com with:
• Your registered email address
• Your order ID or subscription reference
• Reason for the refund
• Our support team will review and respond within 2 business days.
• If approved, the refund will be processed to your original payment method within 5–7 business days.